The Portuguese foreigner. This is what he's known as in his own country. “See if you can guess where he's from?” is what a friend often asks whenever somebody new is presented to Mario. It’s a game whose success rate is not even 5%. But that’s OK. It is one of life’s great paradoxes. Not everything is as it seems at first view and on many occasions, the most improbable is possible in the end. Isn’t that fantastic?
If you would like to know more about our colleague with the most Mediterranean flow, we invite you to read his interview.
This post is also available in Spanish.
Meet our Product Owner, Mario Santos
1. How did you discover Signaturit?
A call at the least expected moment brought me to Barcelona to work in a Customer Success department (more personal details in my future biography).
After a few years’ experience, I decided to look for a new opportunity in a startup that would allow me to continue working in this role. I had a “match” with Signaturit at first sight; our desire to take on the world was the same.
2. How would you describe your work?
At the moment I am in a transition between leading the Customer Success team and starting to catch up with the Product. For Signaturit as a business, it is important that I am completely involved in it to give it more focus, so our customers can complete their objectives by working with us.
A normal day consists of meeting with Pablo, our IT Project Manager, and negotiating new functionalities, times, adjustments or other requests suggested by our customers.
Then, I carry on with calls to customers where the most important thing is that they feel supported, that they can count on me so that the Signaturit suit fits like a glove.
At the same time, I try to help the sales team to overcome more technical challenges and, very importantly, I try to ensure that Fran and Natàlia, my colleagues from the Customer Success department, feel supported and remain motivated each day.
In the future I will be 100% responsible for the Product but right now one of the most important things is to find a new leader for the Customer Success team (we’re hiring).
3. What is the overall purpose of your position?
Focusing on the Product so that it can combine the business requirements, the vision we want to achieve and our customers’ needs. My ultimate objective is to build a robust product that is widely accepted and with even greater traction in the market.
4. What have you learned from working in the Customer Success Department?
The best thing I have learned to do is to listen. Not that I didn’t listen before :) but in this role I have developed this ability that I am encouraged to practise. Empathy and calm nerves are also my best daily tools.
Mario in our offices.
5. How is a typical day in Signaturit for you?
Meetings, technical calls, brainstorming sessions, talking with many different people but above all listening, as I have already mentioned.
6. What do you value most about working in Signaturit?
The closeness between everyone and the good vibes we have here. It really is like working in a family where you know that when you need something, everyone is going to help you.
The possibility that you have to grow both professionally and personally. You learn a lot here and that is fantastic.
7. What are your biggest challenges in Signaturit?
Making the product grow so that Signaturit becomes a benchmark company internationally. We have the capacity to do so.
8. What do you like most about working in such an innovative sector?
The opportunity to grow professionally and the freedom to try new things, new processes and new tools. It makes you grow as a professional and as a person at the same time.
9. What are the characteristics of a Signabuddy for you?
More than anything else, being a good person with very good human qualities. We are all imperfect, but everyone here supports each other mutually and we want to move forwards together.
You notice that everyone here has similar aspects to your own personality and this means that the relationships between us are easy and there is a good environment.
In addition, everyone has lots of drive to learn with humility. This is very important.
10. What would you recommend for future Signabuddies?
Be humble, be a good person and respect others in the same way you want to be respected. Listen when someone is talking and have lots of curiosity to learn and get outside of your comfort zone. Life will reward you later.
* “In this style of pouring, hold the glass in a vertical position and fill it, allowing a fine layer of foam to form, equivalent to about three centimetres. And voilà! Our perfect caña” The five tricks that nobody ever told you to pour the perfect caña by Diariosur.
This post is also available in Spanish.
"One bravas (fried potatoes with spicy sauce) & one cana (small beer)."
Mario Santos' favorite quote,